since when did this thread involved gossiping and arguements? IMO, it is usually your "RELUCTANCE" to break ur silence that causes all these similar threads related to your shop to become ugly and unconstructive. remember the discount issue? Golden rule no. 1 - when we part with our hard earn money, it had better be well worth it. Golden rule no. 2 - when you advertised a promotion, and the discounted tag is still displayed, then as a business entity, be prepared to honour it. I dun know about you, . If i'm being ignored, gets sacarstic remarks and over-charged at the same time, i'll do 2 things, called myself a dumda*s and i'll never patronise that LFS again. well, i dun know but i presume nobody pointed a gun against your head and insisted that you open a aquarium shop? IMO, i rather pay abit more and go to the "other" LFS located near you where the friendly owner remembers my name since my 2nd visit and answers all my dumb questions even if i dun buy anything. pls note that the thread starter states - Before I go I call up the shop and ask the boss whether they have stock a not saying tat 1 want 5 goby and her reply is “YES we do and we have more than that“. what has this got to do with ur reply that the fire gobies jumped out the night before? according to the thread starter, he called before going down. ROFLOL, i wonder which other LFS can provide a "more" minimum service. i am not out to flame you but judging from ur replies, i am sure many reefers are not satisfied with them. i am also not ur competitor nor have i anything to gain. wat im saying is IMO.