Dar rues aka Derrick,
I would like to seek for a refund since your external canister (eheim) is faulty.
The canister is leaking quite badly, not like what you have mentioned " leak only if too many media in the canister"
Luckily i had a full tank last night, and this morning quarter of my tank was out in the balcony due to the leaking of the faulty canister. Cant imagine if I only have 3/4 tank?!?!
Yesterday when i try out, it was the turbene that is a bit faulty as it cannot start. (need to open up and start it)
And this morning, it flooded my balcony. you say that dun fill the cansiter with too many media, so I just plug n play whatever that was inside. Yet it still leak so badly.
I would appreciate a refund since your equipment is faulty in the first place and you have not mentioned that it would need servicing. Have tried calling and sms-ing you but to no valid and even got hung up. Can always send the faulty canister back to you when I go get back my $$ from you, if you want.
Pls contact me as soon. Thanks.
Regards
David